Refund policy

RETURN & REFUND POLICY

All Iron & Ivory Studio works are made to order. Because each item is produced specifically for you, we do not accept returns or exchanges for change of mind, buyer’s remorse, size selection, or other preference-based reasons.

Damaged, Defective, Incorrect, or Materially Different Items
If your order arrives damaged, defective, incorrect, or materially different from its product description, please contact support@ironandivorystudio.com within 7 days of delivery. Include your order number and clear photographs of the item, the issue, and the original packaging.

We will review your request and respond within 2 business days. If the issue is verified, we will arrange a replacement or issue a refund to your original payment method. We may request additional information or photographs to evaluate the claim.

Do not return an item unless we provide written return instructions. Unauthorized returns will not be accepted or refunded.

Order Changes and Cancellations
Because orders enter production quickly, cancellation or change requests must be submitted to support@ironandivorystudio.com within 12 hours of purchase. Once production has begun, an order cannot be cancelled or changed.

Refund Timing
If a refund is approved, it will be issued to the original payment method. Your financial institution may require additional time to post the refund to your account.

Contact
For questions about an order or this policy, contact support@ironandivorystudio.com.