Shipping policy

SHIPPING POLICY

Where We Ship
Iron & Ivory Studio currently ships only to street addresses within the contiguous 48 United States and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO/DPO addresses.

Made-to-Order Fulfillment
Every Iron & Ivory Studio work is made to order. We use Gelato and its network of independent production and delivery partners to produce, package, and ship orders. The production location and carrier may vary according to the product, destination, material availability, and production capacity.

Processing and Delivery
Please allow approximately 7–15 business days from order placement for production and standard delivery. This estimate includes both fulfillment and transit time and is not a guaranteed delivery date. Larger formats, complex products, high-volume periods, carrier disruptions, severe weather, and other circumstances outside our control may require additional time.

Shipping Charges
Available shipping methods, charges, and any estimated delivery information are displayed at checkout before payment. Shipping charges are non-refundable unless the order is cancelled within the permitted cancellation window or we determine that the order cannot be fulfilled.

Order Changes and Address Accuracy
Cancellation, product-change, or address-change requests must be submitted to support@ironandivorystudio.com within 12 hours of purchase. Once production begins, we cannot guarantee that an order or delivery address can be changed. Customers are responsible for providing a complete and accurate delivery address.

Tracking and Split Shipments
When tracking is available, it will be sent after the order ships. Tracking may not update until the carrier scans the package. Products in the same order may be produced at different locations and arrive in separate packages.

Delays, Failed Delivery, and Missing Packages
If an order appears delayed, please contact support@ironandivorystudio.com with your order number. For a package marked delivered but not received, first check the delivery area, household members, neighbors, and the carrier. Contact us within 7 days of the recorded delivery date if the package remains missing.

Damage or Order Problems
If an item arrives damaged, defective, incorrect, or materially different from its product description, follow the claim process in our Return & Refund Policy. Do not send an item to our business correspondence address unless we provide written return instructions.

Contact
Questions about shipping may be sent to support@ironandivorystudio.com. We respond within 2 business days.